Convenience, accessibility and efficient service, firmly established online shopping as the perfect antidote to the noisy, overwhelming, hustle and bustle on the high street. Good customer service in now standard online, providing the majority of customers with an acceptable retail experience. But is good, good enough, when it comes to purchasing luxury products? Online customers often miss out on the attention to detail, personal service and luxury experience customers receive in-store within the luxury goods sector. Here are five of the best companies who provide luxury service online.


Jo Malone

Excellent service has been successfully translated online, highlights include ‘The Art of Giving’ which helps the customer create the perfect gift. Intuitive recommendations are based on the gifts total value and the intended recipient. Inventing your own signature perfume is also remarkably easy using the ingenious fragrance combination technology. All purchases arrive in Jo Malone signature cream and black packaging which makes suburb and utterly fabulous storage.




Savvy readers will already know French e-tailer Vente-Privee is a designer discount retailer with a difference. Exclusive stock and a super stylish website set Vente-Privee a world away from discount shopping on the high street. Vente-Privee handles excess stock from over 1200 brands, each brand has on average 2-3 sales per year. Customers receive e-invites a few days prior to each sale, which last between 3-5 days. Registration is free and all items are fully refundable. Should customers require assistance Vente-Privee has a dedicated customer service team.


Wardrobe Mistress

Enlisting the services of a personal stylist can be very expensive, advice in store can be a little random and style advice online tends to be rather predictable. Wardrobe Mistress offers a tailor made style service; a stylist can visit your home and de-clutter your wardrobe, listing unflattering or unwanted items for resale online. Your very own virtual wardrobe can be constructed online, neatly and conveniently listing all your garments (think Cher in Clueless). Personalised trend and style advise is provided, offering insightful suggestions on future purchases. Whether a single burst of inspiration is needed or a total style overhaul, Wardrobe Mistress is on hand to offer advice and guidance.


Anya Hindmarch Bespoke

Anya Hindmarch Bespoke is the culmination of over two years work and a lifetime of experience. Bespoke pieces are made-to-order and made-to-measure in a range of delicious colours. Each item can be customised with the owners name replacing the traditional Anya Hindmarch brand logo. A secret message can be embossed into the leather, inscribed in the givers own hand writing. This is your opportunity to create a truly unique gift, destined to become a treasured keepsake. Bespoke is luxury at its best. delivers excellent service by continually developing their website, striving to enhance the customers experience. Applying Feefo an independent feedback service to enables the brand to interact with customers and react immediately to amend any issues. Understanding and responding to customers needs has resulted in a website that is easily navigated, improved consumer confidence and produced a lighten quick delivery service. If your a little nervous of purchasing online should be your first port of call.

About The Author

I own Fashion Follows Her and I'm Editor at eStyler Magazine.

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